CLIENT RIGHTS
Each client is entitled to the following rights and privileges without limitations:
a) Abuse,
b) Neglect,
c) Exploitation,
d) Restraint or seclusion, of any form, used as a means of coercion, discipline, convenience, or retaliation,
3. To a safe, sanitary, and humane living environment that:
a) Provides privacy, and
b) Promotes dignity,
4. To receive treatment services free of discrimination based on the client’s race, religion, ethnic origin, age, disabling or a medical condition, and ability to pay for the services,
5. To privacy in treatment, including the right not to be fingerprinted, photographed, or recorded without consent, except for:
a) Photographing for identification and administrative purposes, as provided by R03-602, or
b) Video recording used for security purposes that are maintained only on a temporary basis,
6. To receive assistance from a family member, designated representative, or other individual in understanding, protecting, or exercising the client’s rights,
7. To confidential, uncensored private communication that includes letters, telephone calls, and personal visits with:
a) An attorney,
b) Personal physician,
c) Clergy,
d) Department of Social and Rehabilitation Services Staff, or
e) Other individuals unless restriction of such communication is clinically indicated and is documented in the client record,
8. To practice individual religious beliefs including the opportunity for religious worship and fellowship as outlined in program policy,
9. To be free from coercion in engaging in or refraining from individual religious or spiritual activity, practice, or belief,
10. To receive an individualized treatment plan that includes the following:
a) Client participation in the development of the plan,
b) Periodic review and revision of the client’s written treatment plan,
11. To refuse treatment or withdraw consent to treatment unless such treatment is ordered by a court or is necessary to save the client’s life or physical health,
12. To receive a referral to another program if the license is unable to provide a treatment service that the client requests or that is indicated in the client’s assessment or treatment plan,
13. To have the client’s information and records kept confidential and released according to R03-603,
14. To be treated in the least restrictive environment consistent with the client’s clinical condition and legal status,
15. To consent in writing, refuse to consent, or withdraw written consent to participate in research, experimentation, or a clinical trial that is not a professionally recognized treatment without affecting the services available to the client,
16. To exercise the licensee’s grievance procedures,
17. To receive a response to a grievance in a timely and impartial manner,
18. To be free from retaliation for submitting a grievance to a licensee, the Department of Social and Rehabilitation Services, or other entity,
19. To receive one’s own information regarding:
a) Medical and psychiatric conditions,
b) Prescribed medications including the risks, benefits, and side effects,
c) Whether medication compliance is a condition of treatment, and
d) Discharge plans for medications,
20. To obtain a copy of the client’s clinical record at the client’s expense,
21. To be informed at the time of admission and before receiving treatment services, except for a treatment service provided to a client experiencing a crisis situation, of the:
a) Fees the client is required to pay, and
b) Refund policies and procedures, and
22. To receive treatment recommendations and referrals, if applicable, when the client is to be discharged or transferred.
Therapy Services
Grievance Policy and Procedure
To ensure an effective working relationship with consumers, it is important to resolve issues of concern immediately. Please use this guide below in resolving issues. This is a recommendation if you feel your matter needs additional attention you have the right to have your concern heard by the Executive Director at any time.
Step #1 – Discuss the issue of concern with a staff person.
Step #2 – If not resolved, grievances will be submitted in writing to the immediate supervisor who will reply in writing of any action taken.
Step#3 – If customer is not satisfied with that decision a letter of appeal can be written to the Executive Director. Response will be in writing within 14 calendar days.
Step#4 – Additional customer concerns may be addressed in the form of the customer requesting a meeting with related staff and Executive Director. These results will represent the final decision in resolving the matter.
** The process of resolving the issue / concern should be resolved with in 30 days.**
This organization does not tolerate any form of retaliation against consumers availing themselves of this procedure. This procedure should not be constructed, however, as preventing, limiting, or delaying the organization from taking immediate disciplinary action toward staff or consumers should this be deemed necessary.
Customers at any time have the right to contact Value Options member service representative at 1-866-645-8216 ext 419030.
